FAQ's

General FAQ's

What is NAMASTASYAI?


NAMASTASYAI is our wellness brand inspired by traditional kerala wisdom, offering carefully selected natural and wellness products.
Where are NAMASTASYAI products made?


Our products are inspired by Kerala’s traditional wellness practices and are made with carefully selected ingredients.
Are your products suitable for everyday use?


Most of our products are designed for regular use. Please check the individual product description and usage instructions before using.
How can I choose the right product?


You can check the product description, ingredients, benefits, and usage instructions on each product page. If you need assistance, please contact our support team.
How should I store my products?


Store products according to the instructions provided on the product packaging. Keep them in a cool, dry place and away from direct sunlight unless otherwise specified.

Shipping FAQ's

Do you ship across India?

Yes, we offer delivery to serviceable locations across India.
How long does delivery take?

Delivery time depends on your location and the courier service. The estimated delivery date will be shown during checkout whenever available.
How can I track my order?

Once your order is shipped, tracking details will be shared with you through the contact information provided during checkout.
Will I receive an order confirmation?

Yes. After successfully placing an order, you will receive an order confirmation with your order details.
What happens if my order is delayed?

Occasional delays can occur due to courier operations, weather, holidays, or other circumstances. If your order is significantly delayed, please contact our support team.
What should I do if I receive a damaged or incorrect product?

Please contact us as soon as possible with your order details and clear photographs/videos of the package and product. We will review the issue and assist you according to our return and replacement policy.
Can I change my delivery address after placing an order?

Please contact us as soon as possible. Address changes may not be possible once the order has been shipped.

Payment FAQ's

Is online payment secure?

Yes. Payments are processed through secure payment gateways and your payment information is handled according to the payment provider's security practices.
Will I receive a payment confirmation?

Yes. After a successful payment, you will receive an order confirmation containing your order details.
What happens if my payment is deducted but my order is not confirmed?

Please do not make another payment immediately. Contact our support team with your transaction details so we can check the payment status.
Can I cancel my order after payment?

Cancellation depends on the order status and our cancellation policy. Please contact us as soon as possible if you wish to cancel an order.
Do product prices include applicable taxes?

The applicable tax details and final payable amount will be displayed during checkout.