Shipping policy

Shipping Policy

 

1. SHIPPING OVERVIEW

Welcome to MAMOONIYA A TO Z.

We currently ship products to customers within India. We work with trusted logistics and courier partners to deliver your orders as safely and efficiently as possible.

By placing an order through our website, you agree to the shipping terms described in this Shipping Policy.

2. ORDER PROCESSING TIME

Orders are generally processed within 1–2 business days after successful order confirmation.

Processing includes:

  • Order verification, where applicable

  • Product preparation and packing

  • Quality checking

  • Handover to the selected courier or delivery partner

For Cash on Delivery (COD) orders, we may contact you by phone to verify the order before processing and shipping it.

An order may take longer to process if additional information or verification is required.

3. DELIVERY TIME

After your order has been shipped, the estimated delivery time is generally:

5–7 business days

Delivery times may vary depending on:

  • Delivery location

  • Courier availability

  • Weather conditions

  • Public holidays

  • Transportation delays

  • Remote or difficult-to-reach locations

  • Incorrect or incomplete address information

  • Other circumstances beyond our reasonable control

The estimated delivery time is provided for guidance and is not a guaranteed delivery date.

4. SHIPPING LOCATIONS

We currently provide shipping within India only.

We do not currently offer international shipping.

Delivery availability may vary depending on the location and serviceability of the courier partner.

If your location is not serviceable, we may contact you to discuss the available options.

5. SHIPPING PARTNERS

Depending on the delivery location, product and availability, we may use one of the following logistics partners:

  • DTDC

  • Delhivery

  • India Post

  • Amazon delivery services

  • Ekart

  • Other suitable courier or logistics partners

We may select or change the courier partner based on serviceability, availability and operational requirements.

6. SHIPPING CHARGES

Free Shipping

We currently offer free shipping on orders above ₹500, subject to applicable conditions.

Orders Below ₹500

Shipping charges may apply to orders below the free-shipping threshold.

Any applicable shipping charge will be displayed during the checkout process before you complete your order.

Shipping charges may vary depending on the delivery location, order details and available shipping service.

7. ORDER TRACKING

Where tracking is available, we will provide tracking information after your order has been shipped.

Tracking information may be sent through:

  • Email

  • Order/shipping updates

  • Courier tracking services

  • Other available communication channels

Please allow some time for the tracking information to become active after the shipment has been handed over to the courier.

You may use the tracking information to check the current status of your shipment.

8. DELIVERY ATTEMPTS

Our courier partner may make delivery attempts according to its standard delivery procedures.

Please ensure that:

  • Your delivery address is complete and accurate.

  • Your phone number is active and reachable.

  • Someone is available to receive the package where necessary.

  • You respond to courier calls or delivery notifications.

If a shipment cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept the package, unreachable phone number or repeated failed delivery attempts, additional delivery or return charges may apply where applicable.

9. INCORRECT OR INCOMPLETE ADDRESS

Customers are responsible for providing a correct and complete delivery address during checkout.

Please carefully check:

  • Name

  • House/building number

  • Street/locality

  • City

  • District

  • State

  • PIN code

  • Phone number

If you notice an incorrect address after placing an order, please contact us as soon as possible.

We may be able to update the address only if the order has not yet been shipped.

Once the order has been shipped, we may not be able to change the delivery address.

10. DELAYED SHIPMENTS

Although we aim to deliver orders within the estimated delivery period, delays may occasionally occur.

Possible reasons include:

  • Courier delays

  • Severe weather

  • Natural events

  • Transportation disruptions

  • Public holidays

  • High order volumes

  • Regional restrictions

  • Operational issues

  • Incorrect address information

  • Government or regulatory restrictions

  • Other circumstances outside our reasonable control

We will make reasonable efforts to assist you in tracking delayed shipments.

However, delivery dates provided by courier partners are estimates and cannot always be guaranteed.

11. LOST OR MISSING SHIPMENTS

If your order appears to be lost or has not been delivered within a reasonable period after the expected delivery date, please contact us.

We may coordinate with the relevant courier partner to investigate the shipment status.

The resolution may depend on the courier investigation and the circumstances of the shipment.

12. DAMAGED PACKAGES

We take reasonable care when packing products before shipment.

If your package appears visibly damaged when delivered, please document the condition of the package before opening it.

For damaged, incorrect or missing-product claims, an unboxing video is required.

The video should preferably begin before the package is opened and clearly show:

  1. The outer package.

  2. Shipping label/details.

  3. The condition of the package.

  4. The opening of the package.

  5. The products received.

Please contact us as soon as possible after delivery if there is an issue.

Claims relating to returns or exchanges are subject to our Return & Refund Policy.

13. RETURNED OR UNDELIVERED ORDERS

An order may be returned to us by the courier if delivery cannot be completed.

Reasons may include:

  • Incorrect or incomplete address

  • Customer unavailable

  • Customer refusal

  • Unreachable phone number

  • Multiple failed delivery attempts

  • Serviceability issues

  • Other courier-related reasons

If an order is returned to us, please contact our customer support team to discuss the available options.

Additional shipping charges may apply if the order needs to be shipped again due to circumstances attributable to the customer.

14. CASH ON DELIVERY (COD)

We offer Cash on Delivery for eligible orders and locations.

There is currently no additional COD fee.

For security and order verification purposes, we may call you before shipping a COD order.

If the order cannot be verified, we may cancel or hold the order until verification is completed.

COD availability may vary depending on the delivery location and courier serviceability.

15. CHANGES AFTER SHIPPING

Once an order has been handed over to the courier, changes to the delivery address, product or shipping details may not be possible.

If you need to make a change, contact us as soon as possible.

We will make reasonable efforts to assist, but we cannot guarantee that changes can be made after shipment.

16. SHIPPING AND CANCELLATION

You may request cancellation of an order before it has been shipped.

Once an order has been shipped, cancellation may no longer be possible.

For complete cancellation information, please refer to our Terms of Service and Return & Refund Policy.

17. SHIPPING AND RETURNS

Shipping and return conditions are separate.

Our standard return request period is 7 days, subject to the conditions described in our Return & Refund Policy.

A ₹100 fixed return shipping charge may apply where a return is approved.

There is no restocking fee.

Certain products, including coconut oils and hair care oils, are non-returnable except where the product is damaged, defective or incorrect and the return is approved in accordance with our Return & Refund Policy.

An unboxing video is compulsory for damaged or incorrect-product claims.

18. FREE SHIPPING ELIGIBILITY

Free shipping applies to eligible orders with a product/order value above ₹500, subject to the applicable terms displayed at checkout.

If an order is subsequently partially cancelled or returned and the remaining order value falls below the free-shipping threshold, applicable shipping charges may be considered according to our policies.

19. CONTACT US

If you have questions regarding shipping, delivery or tracking, please contact us.

MAMOONIYA A TO Z

Email: mamooniyaatoz@gmail.com
Phone: +91 895 110 5661

Business Address:
Mamooniya
16/66, Ariyallur P.O.
Malappuram District
Kerala – 676312
India

Customer Support Hours:
Monday to Saturday
10:00 AM – 6:00 PM

We will make reasonable efforts to respond to shipping-related queries during our support hours.

20. POLICY UPDATES

We may update or modify this Shipping Policy from time to time to reflect changes in our shipping arrangements, courier partners, business practices or applicable requirements.

The updated version will be published on this page with a revised “Last updated” date.

We recommend reviewing this policy periodically for the latest information.