Privacy policy

Privacy Policy

 

MAMOONIYA A TO Z operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a convenient and personalized shopping experience (the “Services”).

MAMOONIYA A TO Z is a partnership business registered in India, Kerala. Our online store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, process, store and disclose your personal information when you visit, use, or make a purchase or other transaction through our Services, or otherwise communicate with us.

Please read this Privacy Policy carefully. By using or accessing our Services, you acknowledge that you have read and understood this Privacy Policy and the collection, use and disclosure of your information described below.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with our Services, we may collect or process the following information:

  • Contact details, including your name, billing address, shipping address, phone number and email address.

  • Payment and financial information, including payment method, transaction details and payment confirmation. Payment information may be processed by our payment service providers.

  • Order and transaction information, including products you view, add to your cart, purchase, return, exchange or cancel, as well as your order history.

  • Account information, if you create an account, including your account details, preferences and settings.

  • Communications with us, including information you provide when contacting us by email, WhatsApp, telephone or other customer-support channels.

  • Device information, including information about your device, browser, IP address, network connection and certain device identifiers.

  • Usage information, including information about how and when you interact with our website and Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, place an order, contact us, subscribe to communications or otherwise provide information to us.

  • Automatically through our Services, including through cookies and similar technologies when you browse or use our website.

  • From our service providers, including payment, technology, shipping, fulfillment and other service providers that process information on our behalf.

  • From partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information for the following purposes:

Provide and Improve Our Services

We use your personal information to:

  • Process and fulfill your orders.

  • Process payments and transactions.

  • Arrange shipping and delivery.

  • Provide order and shipping updates.

  • Process returns, refunds, cancellations and exchanges.

  • Respond to customer-service requests.

  • Maintain and manage customer accounts where applicable.

  • Remember relevant preferences.

  • Improve our products, website and shopping experience.

  • Help provide relevant product recommendations.

Marketing and Advertising

Where permitted by applicable law and where applicable, we may use your information to send promotional communications, offers, advertisements and information about our products and services.

You may unsubscribe from promotional email communications by using the unsubscribe option included in the relevant email.

Security and Fraud Prevention

We may use personal information to:

  • Protect our website and Services.

  • Detect and prevent fraudulent or unauthorized transactions.

  • Investigate suspicious or unlawful activity.

  • Protect our customers, business and systems.

  • Maintain the security of customer accounts and transactions.

If you create an account, you are responsible for keeping your login credentials confidential.

Communicating With You

We may use your personal information to:

  • Respond to your questions and requests.

  • Provide customer support.

  • Contact you regarding your orders.

  • Provide important service-related information.

  • Communicate with you regarding returns, refunds, exchanges or cancellations.

Legal Reasons

We may use your personal information where necessary to:

  • Comply with applicable laws and regulations.

  • Respond to lawful requests from government authorities or law-enforcement agencies.

  • Resolve disputes.

  • Enforce our terms, policies and agreements.

  • Protect our legal rights and the rights of our customers or other persons.

How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our Services.

These parties may include:

  • Shopify and technology service providers that help us operate our online store.

  • Payment service providers that process payments and transactions.

  • Shipping and delivery partners, including courier and logistics providers, to deliver your orders.

  • IT, hosting, analytics and customer-support providers that provide services to us.

  • Marketing and advertising partners, where applicable and permitted by law.

  • Professional advisers, where necessary.

  • Government authorities, law-enforcement agencies or other third parties, where disclosure is required or permitted by applicable law.

  • Other parties when you specifically request or authorize us to share your information.

We may also disclose information when necessary to protect our business, customers, Services, rights or property.

Relationship With Shopify

Our online store is hosted on Shopify.

Shopify provides the technology and infrastructure that enables us to operate our online store and provide our Services. Information submitted through our store may be processed by Shopify and other service providers involved in providing the Services.

Shopify may collect and process information about your access to and use of our store in accordance with Shopify's own privacy practices.

For more information about how Shopify handles personal information, please review the Shopify Consumer Privacy Policy.

Shopify Consumer Privacy Policy

Depending on where you live, you may also be able to exercise certain privacy rights through Shopify's privacy tools.

Shopify Privacy Portal

Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functions, remember preferences, understand website usage and improve your shopping experience.

Cookies may also be used by Shopify and certain third-party service providers in connection with analytics, advertising or other website functions.

You may be able to control or disable certain cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

Third-Party Websites and Links

Our Services may contain links to websites, applications or online platforms operated by third parties.

If you follow a link to a third-party website that is not operated or controlled by us, you should review that website's privacy policy and terms.

We are not responsible for the privacy, security, content or practices of third-party websites.

Information that you voluntarily provide on public or third-party platforms may be visible to other users and may be used by those platforms according to their own policies.

Children's Data

Our Services are not intended for children under the age of 18.

We do not knowingly collect personal information from children under 18 for the purpose of making purchases through our Services.

If you believe that a child has provided us with personal information, please contact us using the details provided below so that we can review the situation and take appropriate action where required by applicable law.

Security and Retention of Your Information

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute or perfect security.

Please avoid sending sensitive or confidential information through unsecured communication channels.

We retain personal information for as long as reasonably necessary to:

  • Provide our Services.

  • Process and maintain order records.

  • Provide customer support.

  • Comply with applicable legal, tax and accounting requirements.

  • Resolve disputes.

  • Prevent fraud.

  • Enforce our agreements and policies.

The actual retention period may vary depending on the type of information and the purpose for which it is processed.

Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include:

  • Right to Access: You may request information about the personal information we hold about you.

  • Right to Correction: You may request correction of inaccurate or incomplete personal information.

  • Right to Deletion: You may request deletion of your personal information, subject to applicable legal requirements and exceptions.

  • Right to Data Portability: Where applicable, you may request a copy of certain personal information in a suitable format.

  • Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent where permitted by law.

  • Managing Communication Preferences: You may opt out of promotional emails by using the unsubscribe option provided in those communications.

These rights may not apply in every situation and may be subject to legal limitations.

To make a privacy-related request, please contact us using the contact information provided below. We may need to verify your identity before processing certain requests.

You can also review Shopify's privacy resources:

Shopify Privacy Portal

Complaints

If you have concerns or complaints about how we collect, use or process your personal information, please contact us first using the contact details below.

We will review your concern and take reasonable steps to address it.

Where applicable under Indian law, you may also have the right to approach the relevant regulatory or data-protection authority regarding your complaint.

International Transfers

Our service providers, including Shopify and certain third-party service providers, may process or store personal information in countries outside India.

Where personal information is transferred internationally, we will take reasonable steps to ensure that such transfers are handled in accordance with applicable laws and appropriate safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, legal requirements or regulatory requirements.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy and publish the revised version on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

Contact

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

MAMOONIYA A TO Z

Email: mamooniyaatoz@gmail.com
Phone: +91 895 110 5661
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM

Business Address:
Mamooniya
16/66, Ariyallur P.O.
Malappuram District
Kerala – 676312
India

You may contact us using the above details for privacy-related questions, requests or complaints.