Refund policy

Return & Refund Policy


At Mamooniya A to Z, we want you to have a smooth and satisfactory shopping experience. If there is an issue with your order, please contact us within the applicable return period so we can assist you.

1. Return Period

We accept eligible return requests within 7 days of receiving your order.

To be eligible for a return, the product must:

  • Be in the same condition in which you received it.

  • Be unused and unopened, where applicable.

  • Be returned with its original packaging.

  • Be accompanied by proof of purchase or order details.

  • Meet the applicable return conditions described in this policy.

An unboxing video is compulsory for return or exchange requests involving damaged or incorrect products.

2. How to Request a Return

To request a return, contact us within 7 days of receiving your order:

Email: mamooniyaatoz@gmail.com

You may also contact us through WhatsApp.

Please provide your order details and explain the reason for the return. For damaged or incorrect products, please provide the required unboxing video and photographs when requested.

Please do not send any product back without contacting us and receiving return instructions from our support team.

3. Return Shipping Charges

If a return is approved, the customer is responsible for a fixed return shipping fee of ₹100.

There is no additional restocking fee.

The return shipping fee may be deducted from the eligible refund amount or collected as instructed by our support team.

4. Damaged, Defective or Wrong Products

Please inspect your order immediately after receiving it.

If you receive:

  • A damaged product

  • A defective product

  • A wrong product

  • A product that does not match your order

please contact us as soon as possible and within 7 days of delivery.

For such claims, an unboxing video is compulsory. The video should clearly show the package and product from the beginning of the unboxing process.

After reviewing the information provided, we will determine whether the product is eligible for a replacement, exchange, return, or refund.

5. Non-Returnable Products

For hygiene, safety and product-quality reasons, the following products are not eligible for return or refund unless the product was received damaged, defective, or incorrect and the claim is approved by us:

  • Coconut oils

  • Hair care oils

Products that have been opened, used, consumed, or altered may also not be eligible for return.

If you are unsure whether a particular product is eligible for return, please contact us before sending it back.

6. Exchanges

Exchanges are available only for products that are received damaged or incorrect, subject to verification and approval.

An unboxing video is compulsory for exchange requests.

If your exchange request is approved, we will provide instructions for returning the original product and receiving the replacement.

Exchange requests are subject to product availability.

7. Order Cancellation

You may request cancellation of your order before the order has been shipped.

Once the order has been shipped, cancellation may no longer be possible.

To request a cancellation, contact us through:

Email: mamooniyaatoz@gmail.com
WhatsApp: +91 8951105661

Please provide your order number when requesting cancellation.

8. Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

If your refund is approved:

  • For prepaid orders, the refund will generally be processed to the original payment method.

  • For Cash on Delivery (COD) orders, the refund will be processed to the bank account or other payment details requested by us, as applicable.

  • Refunds are generally processed within 8–15 business days after the return has been approved and the required information has been received.

Please note that the time taken for the amount to appear in your bank account or payment method may also depend on the relevant bank or payment service provider.

9. Return Approval

All return, refund and exchange requests are subject to verification.

A return may be rejected if:

  • The return request is made after the applicable 7-day period.

  • The product has been used or consumed.

  • The product is damaged due to misuse or improper handling.

  • The required unboxing video is not provided where it is compulsory.

  • The product does not meet the conditions of this policy.

  • The product belongs to a non-returnable category.

10. Contact Us

If you have any questions regarding returns, exchanges, cancellations or refunds, please contact us.  

If your return request is approved, our support team will provide the return instructions.

Please send the approved return package to the following address:

Return Address:

Mamooniya, Panambra, Thenhippalam po, Malappuram dt, Kerala

PIN Code:  673636
Phone: +91 8951105661

Important: Please do not send any product to this address before contacting our support team and receiving confirmation that your return has been approved.

Mamooniya A to Z
Email: mamooniyaatoz@gmail.com

Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM

Country: India

Whats app: +91 8951105661

We will be happy to assist you with your order-related concerns.